Customer Service Reply Templates for Any Complaint or Question

Write customer service email/message replies for a [BUSINESS_TYPE] handling the following scenario: Scenario: [CUSTOMER_COMPLAINT_OR_QUESTION] Business context: - Business type: [BUSINESS_TYPE] - Your policy on this issue: [YOUR_POLICY] - What you can offer: [WHAT_YOU_CAN_OFFER] - Tone: [DESIRED_TONE] (e.g., warm and apologetic, firm but fair, empathetic) Write 3 reply variations: 1. When you're fully at fault — own it completely, make it right 2. When it's a shared issue — acknowledge, explain briefly, offer solution 3. When the customer is wrong — stay kind but hold your position professionally Each reply should: - Start with acknowledging their feeling, not defending yourself - Be under 200 words - Offer a specific next step (not "we'll look into it") - End on a positive, resolution-focused note - Sound like a human, not a policy manual