💬 Customer Service Prompts

Write a text message from a [BUSINESS_TYPE] to a customer named [CUSTOMER_NAME] requesting a Google review after completing [SERVICE_PERFORMED]. Requirements: - Maximum 160 characters (fits in one SMS) - Conversational, not corporate - Include a direct link placeholder: [GOOGLE_REVIEW_LINK] - Don't use the word "review" as the opener — leads with value first - Sound like a real person, not a marketing bot Write 5 variations with different opening hooks.

Write customer service email/message replies for a [BUSINESS_TYPE] handling the following scenario: Scenario: [CUSTOMER_COMPLAINT_OR_QUESTION] Business context: - Business type: [BUSINESS_TYPE] - Your policy on this issue: [YOUR_POLICY] - What you can offer: [WHAT_YOU_CAN_OFFER] - Tone: [DESIRED_TONE] (e.g., warm and apologetic, firm but fair, empathetic) Write 3 reply variations: 1. When you're fully at fault — own it completely, make it right 2. When it's a shared issue — acknowledge, explain briefly, offer solution 3. When the customer is wrong — stay kind but hold your position professionally Each reply should: - Start with acknowledging their feeling, not defending yourself - Be under 200 words - Offer a specific next step (not "we'll look into it") - End on a positive, resolution-focused note - Sound like a human, not a policy manual

Write response templates for negative reviews left for [BUSINESS_TYPE]. Business details: - Business type: [BUSINESS_TYPE] - Your brand voice: [BRAND_VOICE] - Your general complaint resolution policy: [POLICY] Write response templates for these 5 common scenarios: 1. Bad food/product quality complaint 2. Slow or poor service complaint 3. Pricing complaint ("too expensive") 4. Wrong order / mistake on your end 5. Rude staff complaint (real or perceived) For each response: - Under 150 words - Acknowledge the specific complaint (no generic "we're sorry you feel that way") - Take accountability (even when the customer is partly wrong) - Offer a specific resolution path - Move the conversation offline (email or phone) - End on a hopeful, human note - Never get defensive, sarcastic, or dismissive Also: write a 1-paragraph policy for when NOT to respond (fake reviews, competitor attacks, abusive reviews)

Write a win-back email from [SENDER] at [BUSINESS_NAME] to a [CUSTOMER_TYPE] who hasn't [ENGAGEMENT] in [TIME_PERIOD]. Context: - Sender: [SENDER] - Business: [BUSINESS_NAME] - Customer type: [CUSTOMER_TYPE] - What they stopped doing: [ENGAGEMENT] - Time since last contact: [TIME_PERIOD] - Possible reason they left: [POSSIBLE_REASON] - What's new or improved: [WHATS_NEW] - Win-back offer (if any): [OFFER] Write 3 versions: 1. Genuine check-in: No offer, just a human reconnection — "we noticed you haven't been in, is everything okay?" 2. Value-led: Lead with something new, useful, or exciting that might re-engage them 3. Offer-led: Direct win-back offer with a short deadline Rules for all three: - Subject line cannot start with "We miss you" (overused) - Reference their past relationship specifically if possible - Under 120 words - Make it easy to respond (a yes/no question works) - Never guilt them for leaving

Write an apology email from [BUSINESS_NAME] to [CUSTOMER_NAME] regarding [WHAT_WENT_WRONG]. Situation: - Business: [BUSINESS_NAME] - Customer name: [CUSTOMER_NAME] - What went wrong: [WHAT_WENT_WRONG] - Expected date vs. actual date: [DATES] - Why it happened: [REASON] - Can you share the reason honestly? [SHARE_REASON] (yes/no) - What you're doing to fix it: [FIX] - Compensation being offered: [COMPENSATION] Write 2 versions: 1. Product/delivery late: shipping delay, manufacturing issue, or stockout 2. Service/project late: deadline missed on consulting, creative, or contractor work For each: - Open with the acknowledgment, not an excuse - Be specific about the delay (don't be vague) - Explain briefly if the reason is shareable — don't hide behind "circumstances" - State exactly what you're doing to resolve it - Offer a genuine remedy (not just "sorry for the inconvenience") - Give a new concrete timeline or date - End with a commitment, not empty reassurance