Negative Review Response Templates for Any Business

Write response templates for negative reviews left for [BUSINESS_TYPE]. Business details: - Business type: [BUSINESS_TYPE] - Your brand voice: [BRAND_VOICE] - Your general complaint resolution policy: [POLICY] Write response templates for these 5 common scenarios: 1. Bad food/product quality complaint 2. Slow or poor service complaint 3. Pricing complaint ("too expensive") 4. Wrong order / mistake on your end 5. Rude staff complaint (real or perceived) For each response: - Under 150 words - Acknowledge the specific complaint (no generic "we're sorry you feel that way") - Take accountability (even when the customer is partly wrong) - Offer a specific resolution path - Move the conversation offline (email or phone) - End on a hopeful, human note - Never get defensive, sarcastic, or dismissive Also: write a 1-paragraph policy for when NOT to respond (fake reviews, competitor attacks, abusive reviews)