business
What is SOP (Standard Operating Procedure)?
A documented, step-by-step process that defines exactly how a recurring business task should be performed consistently every time.
In plain English
SOPs are the foundation of a scalable business. They capture institutional knowledge so processes don't depend on a single person, enable consistent quality across your team, and serve as the blueprint for what to automate. Before automating a process, you need an SOP — you can't automate something that isn't defined. The best automation projects start by documenting the current manual SOP, then systematically replacing human steps with automated ones.